Where is Gloria held?
All performances of Gloria will be held in the Worship Center of Prestonwood Baptist Church. To view a map to the church, click here.

When are the performances?
Performances will take place on Dec. 12 and 13. Matinees begin at 2:00 p.m. and evening performances begin at 6:00 p.m. The running time of each performance is less than two hours.

Is it reserved seating?
Yes, all seats are reserved.

When do the doors open for a performance?
Doors will open one hour before each performance. Please allow plenty of travel time.

Will my online credit card transaction be secure?
Yes. Credit card transactions are processed with industry-standard security methods, and credit card numbers are NOT stored in our system.

Are there refunds or exchanges for tickets?
No. We do not offer any refunds or exchanges. If you cannot use your tickets for some reason, we suggest that you give them to someone else.

May I use "e-tickets" that I print myself for admission?
Yes. As soon as the transaction is complete, our system will confirm your purchase with an e-mail. If you chose e-tickets as your method of ticket delivery, then those e-tickets are attached to your confirmation e-mail as PDF files. To print them on your home computer, you must open them using Adobe Reader. If you do not have Adobe Reader installed on your computer, you may download it by clicking here.

Will I get an e-mail confirmation of my ticket purchase?
Yes. As soon as the transaction is complete, our system will confirm your purchase with an e-mail. If you chose e-tickets as your method of ticket delivery (only available for performance tickets), then those e-tickets are attached to your confirmation e-mail as PDF files. To print them on your home computer, you must open them using Adobe Reader. If you do not have Adobe Reader installed on your computer, you may download it by clicking here.

Do I get a receipt for my online purchase?
Yes. Once your order is complete, you may print your confirmation page using the print function of your browser. Also, a detailed copy of your order receipt will be sent to the e-mail address that you provided when checking out. Please be sure to check your Junk Mail or Bulk Mail folders before contacting us if you do not receive your receipt in your e-mail.

When ordering the Premium Ticket Package online, how will I receive my tickets and CD?
You will receive your e-ticket for the performance when you order online. And one week prior to the performance, you will receive in the mail a package containing the buffet ticket, instructions on where to park and how to pick up your CD.

Do you provide wheelchair seating?
Yes, there is limited wheelchair seating available. All of our wheelchair seating is in the Main Floor and Terrace areas. Please note that accessibility to any seating area other than the Main Floor requires the use of stairs. The balcony is not recommended for those who have difficulty climbing stairs. To reserve wheelchair seating, call the Ticket Office at 972-820-5040 or e-mail ticketinfo@prestonwood.org, and a ticket agent will contact you within 48 hours.

Do I have to buy a ticket for my child?
Every person (including children) in attendance must have a purchased ticket. You may make childcare reservations for infants through kindergarteners by e-mailing childcare@prestonwood.org.

Is your Special Needs Ministry providing care?
Yes, you may make reservations for a child or adult in the Special Needs Ministry ONLY for the Saturday, Dec. 12, performances at 2:00 and 6:00 p.m. E-mail specialfriends@prestonwood.org to make reservations, and specify name, age, and any special instructions.

Do you provide translation for the hearing impaired?
Yes, our Deaf Ministry will provide translation during the Sunday, Dec. 13, performance at 6:00 p.m.

Our church loves to bring a large group to this event. How does that work?
We are delighted to welcome large groups and we can very easily accommodate. Many make an evening or day of it and enjoy the Christmas Buffet at Main Street as well. No discounts are provided for large groups, but purchasing tickets as soon as they are available will allow your group to sit together for the performance, and we can do reserved seating for your buffet. Just call 972-820-5040 or e-mail ticketinfo@prestonwood.org, and we’ll take care of your group.

Is there a discount for Senior Citizens?
No.

Can I take pictures?
No. We do not allow personal video equipment or cameras of any kind in the Worship Center. The flashes from cameras, as well as the power/recording lights on video cameras are distracting to the performers and can actually be dangerous for them. Photography/video equipment also hinders the enjoyment of other guests watching the performance.

Do you have a list of hotel accommodations near Prestonwood Baptist Church?
Yes. Please click here.

Do you use special effects?
Strobe lights, fog, loud noises and other special effects are used during the performance.

What are the Ticket Booth hours of operation?
the Gloria Ticket Booth, located on Main Street inside Prestonwood Baptist Church, will be open during the following hours:

You may also call 972-820-5040 or e-mail ticketinfo@prestonwood.org, and a ticket agent will contact you within 48 hours (beginning Nov. 14).